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Learn more about us

About our Company

Once upon a time

Crossracer began operating in 1992, 30 years ago, and since then we have focused on airport activity; started our way with Swissair Cargo representationand later, with Lufthansa’s trust, we paved the way to passenger’s handling with our Airport unit.

With time, we have managed to develop new business units, stablishing the CrossRacer Group. Currently, six areas of expertise make up our group: Airport, Cargo, Transport, Lounge, FBO and Academy plus our associated company AMAE Lounge, aimed at the development of VIP lounges. As a consequence, we are able to approach each individual aspect of airport operations, with a comprehensive and complementary handling service.

The most important airlines operating in Argentina have trusted our service quality. Since 2001, this trust has enabled us to expand borders and export knowledge. Nowadays, we have our own offices in Brazil, Chile and Uruguay, plus agreements in Bolivia, Paraguay and Peru. As CrossRacer Group, we have accomplished a wide and strategic office network, allowing us to assemble our services and become stablished regionally.

Our constant change is monitored according to ISO 9001:2015 strict quality standards. And our policy of always going above and beyond for our clients, trying to be their best ally in every step, is what allows us to offer comprehensive and quality airport handling service. We strongly believe that the constant training, continuing education and growth of each and every one who make up CrossRacer is the key to skilled and cutting edge service.

They support us

Meet our clients

What we do

Our Services

We provide aeronautical services of excellence, with the philosophy and conviction of being a strategic ally for our customers. We are focused on six areas of expertise: Airport, Cargo, Transport, Lounge, FBO and Academy, always based on a single quality policy and the purpose of adding more and more value to our people, our customers, and all those who want to go beyond.

AIRPORT

A division dedicated to providing end-to-end ground handling services for airlines and their customers.

CARGO

A comprehensive international cargo service for those seeking safety, efficiency and quality service.

LOUNGE

Our exclusive division dedicated to the development and operation of VIP lounges.

TRANSPORT

Exclusive transfer service for crews, passengers, luggage and documentation.

FBO

All our experience in commercial flight handling services is exclusively applied to official and executive flights.

ACADEMY

CrossRacer|Academy is our new learning proposal, in order to promote and collaborate with the professionalization of the airport industry.

Airport

CrossRacer Airport provides comprehensive airport services, seeking to enhance the service experience in every contact with passengers, customers, and suppliers.

Check-in and gate, passenger services and mobility, aircraft dispatch, and ramp coordination are areas of our work based on the training, qualification, and development of each of our staff members.

All those strengths are connected to our quality policy, based on training, qualification, and development of each of our staff members, achieving excellent contact with passengers and accurate handling of the airlines' flight management and complying with the applicable requirements. Continuous improvement is the central element that enables us to lead the industry.

PASSENGER SERVICE
  • Check in.
  • Baggage acceptance.
  • Arrivals.
  • Departures.
  • Transit.
  • Lost & Found.
SPECIAL SERVICES
  • Unaccompanied minors.
  • People with disabilities.
  • Weight and balance.
  • Communications.
  • Fuel coordination.
  • Coordination of crews.
  • Catering coordination.
  • Unloading supervision.
  • Loading supervision.
  • ULD control
  • Assistance to passengers
  • VIP accompaniment
  • Charging control
  • Arrival tape
  • Baggage dispatch control

Cargo

We know perfectly the operating circuits involved in an airport cargo process. For this reason, and with a long history, at Crossracer|Cargo we offer different strategic solutions so that our clients can meet their logistics requirements.

Through our offices in Buenos Aires, San Pablo, Santiago de Chile and Montevideo, the various agreements in strategic points and our network of clients, allow us to reach each destination in a timely manner, in the most efficient way.

We attend to every detail and value our quality of care and service. As a general cargo sales and services agent (GSSA), we have experience in the assembly and execution of processes, which allows us to offer flexibility and answers when they are most needed.

GENERAL SALES AGENT (GSA)

Airline representation.

Commercial intelligence.

Sales.

Allotments.

Special charges.

Strategic sales information.

Coordination of cargo operations.

Supervision and administrative management.

Cargo monitoring and tracking.

CARGO OPERATIONAL SERVICES
DISCHARGE

ULD (pallets-containers).

Loose cargo (Bulk).


CARGO

ULD (pallets-containers).

Loose cargo (Bulk).

ULD control.

Lounge

CrossRacer | Lounge is our unit focused on creating exclusive and comfortable spaces for frequent travelers to enjoy their trip from the very beginning.

At the same time, we operate VIP lounges in different airports across Argentina. Our staff is trained to meet the requirements of our passengers, and improve the quality of their stay.

We believe that being detail-oriented means gratifying our passengers with good cuisine, a select variety of beverages, and warm customer service.

COMPREHENSIVE OPERATION OF SERVICES FOR VIP LOUNGE

Comprehensive passenger service

Advice for continuous improvement

Management of professional staff for all areas (Reception, Supervision, Gastronomy, Logistics and Supply)

Trainings

First line providers

DEVELOPMENT AND MANAGEMENT OF OWN VIP LOUNGES

Personalized customer service

Professional and highly trained staff

Comprehensive passenger service

Gourmet Experience (premium catering)

Chef-in-house

Comfortable space

Transport

At CrossRacer|Transport we focus on providing airlines with an efficient transfer service for their crews and staff, whether for commercial or private flights, baggage delivery, documentation and passenger transfer (contingencies).

Our offices located at the Ezeiza International Airport operate every day of the year, 24 hours a day. With a team specialized in mobility and logistics, we manage to supervise all phases of the operation, to achieve an efficient, versatile, safe and timely service.

TRANSFERS

PASENGERS

  • Contingencies

CREWS

SPECIAL CREWS

  • Charters
  • Official Flights

STAFF FOR AIRLINE

  • Own and clients

PARTICULARS

SHIPPING

LUGGAGE - LOFO

  • Delivery of lost luggage to passengers.

DOCUMENTATION

  • Co-Mail

SPECIAL SERVICES

FBO

All our experience in commercial flight handling services is applied exclusively to executive flights in our CrossRacer|FBO unit.

Flight permits, terminal services and procedures, and the design of the flight plan are some of our main services to achieve an exclusive and comfortable experience.

Our executive flights unit is particularly oriented to the operation of private, military, and diplomatic flights.

SERVICES IN TERMINAL
  • Check-in
  • Migrations
  • Customs
  • Lounge
  • Boarding
PLATFORM SERVICES
  • Bag handling
  • Cargo handling
  • Integral coordination
  • Fuel suppliers.
  • Processing of permits
  • Presentation of attachments
  • Airport taxes
  • ANAC rates
  • Diplomatic treatment
  • Coordination meetings with authorities and service providers
  • Crew transfer
  • VIP passenger transfer
  • Dispatch service
  • Flight plan
  • Gendec
  • Weather briefings
  • Notes

Academy

CrossRacer|Academy is a learning proposal, in which all students will be able to acquire that knowledge that starts from a "know-how" and becomes manageable knowledge, in order to continue adding value to the airport industry and collaborate in the formation of best professionals.

At CrossRacer we understand knowledge as a valuable asset and for this reason it is part of our quality policy. At the same time, we have knowledge management methodologies to convert the organization's experience into something that can be transmitted, something that can and should be shared.

We launched our first academy in Brazil, in 2011, where we managed to develop our own IATA Training School. Since then, we have made an effort to generate a space of knowledge of excellence, so much so that in 2020 we have been distinguished by IATA as "2020 | Top Performing Accredited Training Schools (ATSs)".

Highlights

Company milestones

Always is a good moment

Let's contact us

We are a company with presence in different cities of the region. You can contact us directly with each of our offices, or complete the following contact form.

Carlos Pellegrini 1069 - Piso 9 C1009ABU
Ciudad Autónoma de Buenos Aires
Tel:.+54 11 4322-4222
Aeropuerto Internacional Ministro Pistarini
Edificio Centro Corporativo | AA 2000 | 1er Piso | Suite 105
CP1804 - Ezeiza - Buenos Aires

Rua Estrela D'Oeste, 124 BI. A Sala e25
Cond. Global Cumbica - Vila Barros 07140-030
Guarulhos - São Paulo - Brasil
Tel: +55 11 2402-7210 Fax: +55 11 2402-7212
crossracer@crossracer.com.br
crossracer.br

Nueva Providencia Nº 1945 Of. 1401, Providencia
Santiago de Chile, Chile.
Tel/Fax: +56 2 365-1753
crossracer@crossracer.cl

Piedras 271 Of. 102 Montevideo - Uruguay
Tel: +598 2916 5008
crossracer.mvd@crossracer.aero